Privacy Policy

Effective Date: June 24, 2026  |  Last Updated: June 24, 2026

1. Introduction and Who We Are

Welcome to Dewey's Pizza. We operate the website deweysdining.click and provide food ordering, delivery, and dining services to our customers across the United States. This Privacy Policy governs the collection, use, storage, and disclosure of personal information that we obtain through your interactions with our website, mobile platforms, in-store visits, telephone orders, and any other channels through which you engage with us.

At Dewey's Pizza, we take your privacy seriously. We recognize that when you place an order, create an account, or simply browse our website, you are entrusting us with your personal information. We are committed to handling that information responsibly, transparently, and in full compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and applicable Federal Trade Commission (FTC) regulations and guidelines.

This Privacy Policy applies to all individuals who:

• Visit or use our website at deweysdining.click
• Place online food orders through our digital platforms
• Sign up for our loyalty or rewards programs
• Subscribe to our newsletters, promotional emails, or SMS communications
• Contact us via email, phone, or any other communication channel
• Interact with us on social media platforms
• Participate in surveys, contests, sweepstakes, or promotional events

By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services immediately.

2. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below:

We aim to respond to all legitimate privacy inquiries within 30 business days of receipt. For urgent matters or complaints, please mark your communication "PRIVACY — URGENT" in the subject line of your email.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed breakdown of the types of data we collect:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name — to identify you and personalize your experience
• Email address — for order confirmations, account management, and marketing communications
• Phone number — for order updates, delivery coordination, and customer service
• Delivery and billing address — to facilitate food delivery and process payments
• Date of birth — for age verification purposes and birthday promotions
• Profile photo — if you choose to upload one to your account

3.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information. However, please note that we do not store full credit or debit card numbers on our servers. Payment processing is handled by certified third-party payment processors. We may collect and retain:

• Last four digits of your credit or debit card
• Card type (Visa, MasterCard, American Express, etc.)
• Billing address associated with the payment method
• Transaction history and order amounts
• Digital wallet information (e.g., Apple Pay, Google Pay)

3.3 Order and Transaction Data

Every time you place an order with us — whether online, by phone, or in-store — we collect information about that transaction, including:

• Items ordered, including customization details
• Order date, time, and frequency
• Order value and applied discounts or coupon codes
• Delivery or pickup preferences
• Special instructions or dietary notes
• Order history and repeat purchase patterns

3.4 Usage and Behavioral Data

When you browse our website or use our digital platforms, we automatically collect certain technical and behavioral data, including:

• Pages visited and time spent on each page
• Links clicked and navigation paths
• Search queries entered on our website
• Items added to or removed from your cart
• Abandoned cart information
• Referral source (how you arrived at our website)
• Session duration and frequency of visits

3.5 Device and Technical Information

We collect information about the devices and technology you use to access our services:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Device identifiers and unique device IDs
• Screen resolution and display settings
• Time zone and language settings
• Network connection type

3.6 Location Data

With your permission, we may collect precise geolocation data to provide location-based services such as finding the nearest Dewey's Pizza location, estimating delivery times, and providing localized promotions. You may opt out of location data collection through your device settings at any time.

3.7 Communications Data

When you contact our customer service team or communicate with us, we retain records of those communications, including:

• Email correspondence and support tickets
• Live chat transcripts
• Phone call records (where permitted by law)
• Social media messages and comments
• Feedback, reviews, and survey responses

3.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Third-party food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Social media platforms if you connect your social accounts to our services
• Marketing partners and data analytics providers
• Publicly available data sources

4. How We Use Your Information

We use the personal information we collect for specific, legitimate purposes. We will never use your data in ways that are incompatible with the purposes described here without first notifying you and, where required, obtaining your consent.

4.1 Providing and Improving Our Services

• Processing and fulfilling your food orders
• Managing your account and loyalty program membership
• Coordinating delivery logistics and communicating estimated delivery times
• Providing customer support and resolving complaints
• Improving our menu offerings based on customer preferences and feedback
• Enhancing the functionality and user experience of our website and apps

4.2 Communications and Marketing

• Sending order confirmations, receipts, and account notifications
• Delivering promotional offers, discount codes, and special deals
• Informing you about new menu items, seasonal specials, or limited-time offers
• Sending newsletters and content you have subscribed to receive
• Conducting surveys to gather feedback on our products and services
• Sending personalized recommendations based on your order history

You have the right to opt out of marketing communications at any time. Every marketing email we send includes an unsubscribe link, and you may also opt out by contacting us directly at [email protected].

4.3 Analytics and Business Intelligence

• Analyzing customer behavior and preferences to optimize our website
• Understanding which products and promotions perform best
• Identifying trends and patterns to improve operational efficiency
• Conducting A/B testing to enhance website design and user flows
• Generating aggregated, anonymized reports for internal business planning

4.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Detecting, investigating, and preventing fraudulent transactions or abuse
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, or safety of Dewey's Pizza, our customers, or others

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing activity. These technologies help us provide a better user experience, remember your preferences, and deliver relevant advertising.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic operation of our website, such as keeping you logged in and maintaining your shopping cart.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functional Cookies: Remember your preferences and settings, such as your preferred location or language.
• Marketing Cookies: Used to deliver personalized advertisements and track the effectiveness of our marketing campaigns.

You may control cookie settings through your browser preferences or our cookie consent tool. Disabling certain cookies may affect the functionality of our website. For detailed information about our use of cookies, please refer to our Cookie Policy available on our website.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your data with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We work with third-party service providers who assist us in operating our business. These providers are contractually obligated to use your information only to perform services on our behalf and may not use it for their own marketing purposes. Such providers include:

• Payment Processors: To securely handle your payment transactions
• Delivery Partners: To coordinate food delivery logistics
• Email Marketing Platforms: To send newsletters and promotional communications
• Analytics Providers: Such as Google Analytics, to help us understand website usage
• Cloud Hosting Services: To securely store our data and operate our digital infrastructure
• Customer Support Tools: To manage inquiries and support tickets
• Advertising Networks: To display targeted advertisements on third-party platforms

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other legal process
• Respond to requests from federal, state, or local government authorities
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or personal safety of Dewey's Pizza, our customers, employees, or the public
• Investigate or prevent suspected fraud, security threats, or illegal activity

6.3 Business Transfers

If Dewey's Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with other third parties when you have explicitly consented to such sharing. You may withdraw your consent at any time by contacting us at [email protected].

7. Data Security

Dewey's Pizza takes the security of your personal information seriously and implements a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Implement

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology. We use HTTPS across our entire website.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. We implement role-based access control (RBAC) systems.
• Password Protection: User accounts are password-protected. We store passwords in hashed and salted formats and do not store plaintext passwords.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI DSS) for handling payment card information.
• Regular Security Audits: We conduct periodic security reviews, vulnerability assessments, and penetration testing to identify and address potential security risks.
• Employee Training: Our employees receive regular training on data protection practices and privacy obligations.
• Incident Response: We maintain a data breach response plan to promptly address any security incidents in compliance with applicable breach notification laws.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at [email protected].

8. Your Privacy Rights

Depending on your state of residence, you may have various rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

8.1 Rights Available to All U.S. Customers

• Right to Know: You have the right to request information about what personal data we hold about you and how it is used.
• Right to Access: You may request a copy of the personal information we have collected about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., if we need to retain data for legal compliance or fraud prevention).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know Specific Pieces of Information: You may request a list of the specific pieces of personal information we have collected about you in the preceding 12 months.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format that allows you to transmit the data to another entity.
• Right to Opt Out of Sale or Sharing of Personal Information: California residents have the right to opt out of the sale or sharing of their personal information. While we do not sell personal data for monetary consideration, we may share data with advertising partners in ways that may constitute "sharing" under CPRA.
• Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use and disclosure of your sensitive personal information to purposes necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge you a different price, or provide you with a different quality of service because you exercised your privacy rights.
• Right to Correct Inaccurate Information: You have the right to request correction of inaccurate personal information we maintain about you.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Emailing us at: [email protected]
• Visiting our website: deweysdining.click

When submitting your request, please include sufficient information for us to verify your identity, such as the email address associated with your account and your full name. We will respond to verifiable consumer requests within 45 days as required by CCPA/CPRA. We may extend this period by an additional 45 days when reasonably necessary, in which case we will notify you of the extension.

You may also designate an authorized agent to submit a request on your behalf. We will require written proof of authorization before processing requests from authorized agents.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following guidelines govern our data retention practices:

When the applicable retention period expires, we will securely delete or anonymize your personal information. Anonymized data, from which you cannot reasonably be identified, may be retained indefinitely for statistical and analytical purposes.

10. Children's Privacy

Dewey's Pizza does not knowingly collect, use, or disclose personal information from minors under the age of 18. Our website and online ordering platform are not directed at children, and we do not market our services specifically to individuals under 18 years of age.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. In alignment with our broader commitment to protecting young users, we have extended this protection to individuals under 18.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will take prompt steps to investigate and, if confirmed, delete the child's personal information from our records.

If we discover that we have inadvertently collected personal information from a child under 18 without appropriate consent, we will delete such information from our servers as quickly as reasonably practicable.

11. International Data Transfers

Dewey's Pizza is a United States-based business and primarily operates within the United States. All personal data we collect is stored and processed on servers located within the United States.

However, some of our third-party service providers — including analytics platforms, email marketing tools, and cloud infrastructure providers — may process data in data centers located outside the United States. If your information is transferred to and processed in countries outside the U.S., please be aware that data protection laws in those countries may differ from those in the United States.

When we transfer personal data internationally, we take appropriate measures to ensure that your information receives an adequate level of protection, including:

• Entering into data processing agreements with service providers that include standard contractual clauses or other appropriate safeguards
• Only working with service providers who demonstrate adequate data protection practices
• Ensuring compliance with applicable U.S. data protection laws regarding cross-border transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to such transfers.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and integrated services that are not operated or controlled by Dewey's Pizza. These may include food delivery marketplaces, social media integrations, payment processors, and review platforms.

This Privacy Policy applies solely to information collected through our own website and services. We are not responsible for the privacy practices of third-party websites or services. When you click on a third-party link or interact with a third-party service embedded in our platform, you are subject to the privacy policy of that third party. We strongly encourage you to review the privacy policies of any third-party websites or services you visit.

13. California "Shine the Light" Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request and obtain from businesses that share personal information with third parties for their direct marketing purposes, a list of the categories of personal information shared and the names and addresses of the third parties with whom the information was shared during the preceding calendar year.

To make such a request, California residents may contact us at [email protected] with the subject line "Shine the Light Request." We will respond to such requests within a reasonable time frame as required by law.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked across websites and online services. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently alter its data collection and use practices in response to DNT signals.

However, you can control certain tracking by managing your cookie preferences through our cookie consent tool or your browser settings. California residents may also exercise their right to opt out of the sale or sharing of personal information as described in Section 8.2 of this policy.

15. Email Marketing and SMS Communications

We may send you promotional emails, newsletters, and SMS text messages about our products, services, and special offers. All email marketing communications we send include an unsubscribe link. You can also manage your communication preferences by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Logging into your account and updating your communication preferences
• Replying "STOP" to any promotional SMS message you receive from us
• Contacting us directly at [email protected]

Please note that even if you opt out of marketing communications, we will continue to send you transactional and service-related messages, such as order confirmations, delivery updates, and account security alerts. These communications are necessary for the provision of our services.

If you have signed up to receive SMS marketing messages, standard message and data rates may apply. Message frequency will vary. You can opt out at any time by texting "STOP" to the number from which you received the message.

16. How to File a Complaint with a Data Protection Authority

If you believe that we have failed to adequately address your privacy concerns, you have the right to file a complaint with a relevant regulatory authority.

16.1 California Residents

California residents who have concerns about our compliance with the CCPA/CPRA may contact the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: 2101 Arena Blvd, Sacramento, CA 95834

16.2 All U.S. Consumers

If you believe we have engaged in unfair or deceptive practices regarding your personal information, you may file a complaint with the Federal Trade Commission (FTC):

• Website: ftc.gov/complaint
• Phone: 1-877-382-4357

State attorneys general offices also have authority to investigate privacy violations and consumer protection issues. You may contact your state's attorney general office if you believe your privacy rights have been violated.

Before filing a complaint with a regulatory authority, we encourage you to first contact us directly at [email protected] so that we have the opportunity to address your concerns.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at deweysdining.click
• Notify registered users via email when changes are material or significant
• Display a prominent notice on our website for a period following significant updates

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you should stop using our services and may request deletion of your personal information by contacting us at [email protected].

18. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America and applicable state laws. Any disputes arising under or related to this Privacy Policy shall be subject to the jurisdiction of the appropriate courts in the United States.

We are committed to complying with all applicable federal and state privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA)
• The Children's Online Privacy Protection Act (COPPA)
• The CAN-SPAM Act (for email communications)
• The Telephone Consumer Protection Act (TCPA) (for SMS communications)
• Federal Trade Commission (FTC) Act and associated guidelines
• State-specific data breach notification laws

This Privacy Policy was last reviewed and updated on June 24, 2026. © 2026 Dewey's Pizza. All rights reserved.